Terms & Conditions
Shipping Policy
All orders are shipped from our warehouse in Dallas, TX. We process orders from Monday - Friday and 9:00 A.M - 3:30 P.M Central Time. Any orders placed on the weekend, on a holiday, or after 3:30 P.M will be processed on the following business day. Orders with Free Shipping or $9.98 Flat Rate Shipping may not be shipped on the same day. The Estimated Delivery Date does not include the processing order date, weekends, or holidays.
We use UPS and USPS as our shipping carriers, and you may view our shipping methods at the checkout page. For international shipping methods, we offer UPS Standard to Canada and UPS Worldwide. If your shipping address is a PO Box, we will only be able to ship your order if it is under 5 lbs. If it is over 5 lbs. you may be asked to provide a physical address.
All orders qualify for our $9.98 Flat Rate Shipping, but the $9.98 Flat Rate (4-8 Business Days) method must be selected. To qualify for our Free Shipping, the merchandise cost must be over $199.00 and the shipping method, Free Shipping Over $199 (4-8 Business Days), must be selected. Any order with $9.98 Flat Rate or Free Shipping selected will be shipped through either USPS or UPS. The delivery date will be 4 to 8 business days from the shipping date, and we will try our best to ship out the order as soon as possible. Once your order has been shipped out, we are unable to make any changes to the shipping. If you qualify for Free Shipping, but you selected UPS Ground or any other paid shipping method, we will not refund the shipping cost once your order has been shipped. If you select Free Shipping but your order does not qualify, it will automatically be switched to $9.98 Flat Rate Shipping.
$9.98 Flat Rate Shipping and Free Shipping are only available in the 48 Contiguous US States.
UPS and USPS will be closed on or after some major holidays, so delivery services will not be available on those days. We will post relevant information regarding this on our home page.
Please note that if your address has any floor, apartment, unit, or suite numbers, they must be included.
For all international sales, custom duties & brokerage fees are the customer's responsibility.
We are not responsible for any stolen packages upon providing sufficient evidence of the delivery of the package, meaning no refunds or replacements will be provided in the case of a stolen package.
Cancellations or Changes
Cancellation or changes to an order must be made before we ship out your order. We process orders almost immediately after we receive them. If you need to cancel or change your order, please email us immediately after you place your order. You may call to notify us and clarify things, but all changes must take place through email. Once your order has been shipped out, cancellations or changes are NOT possible.
Returns & Exchanges
All return requests must be authorized by Wedding Linens Inc. You may request a return by sending us an email, and we will respond and provide you with the return procedure. Upon requesting a return, we will provide you with a Return Authorization number and Return Request Form, which must be filled out and signed. The return form must then be placed inside the package and shipped back to us. The return package(s) must be received within 15 days from your original delivery date. Returned items must be in their original packaging and in perfect condition. If the merchandise was originally in sealed packaging, it is expected to be returned in the same way. If there are any signs of use, we will not issue any refunds. There will be no restocking fees applied, but the buyer is responsible for the return shipping fee. The shipping fee paid on the order is non-refundable.
Any unsealed, used, ironed, laundered, or clearance items along with samples and napkin rings are not returnable. For the safety of our customers, Face Masks and other PPE are also not returnable. Backdrop stand sets and additional crossbars are also not returnable.
Any non-returnable items, products from other companies, and items returned past the return deadline will not be accepted. Any such items that we receive will be the responsibility of the customer to pick up from our warehouse. If we are not contacted regarding this matter or pick up arrangements are not made within 14 days of us receiving the items, it will be assumed that the items are no longer wanted, and we will dispose of them as we see fit with no compensation to the customer.
For exchanges, please request a return and place a new order online. The customer is responsible for the exchange order’s shipping fee. Once we receive the return package, we will process the refund.
If the package is refused at its destination, returned to our store with our shipping label, or unable to be delivered after 3 attempts by the shipping carrier, the buyer is responsible for both the return shipping fee and the original shipping fee, which will be deducted from the refund.
If your order was shipped with the $9.98 Flat Rate Shipping method selected, the refund amount will be calculated by deducting the difference between the UPS Ground shipping cost (the amount we paid to the shipping carrier to ship the items to you, which can be calculated by inputting the items, quantity and addresses into the shopping cart on our website) and the $9.98 that you paid. The buyer is responsible for the return shipping fee.
If your order was shipped through Free Shipping, the refund amount will be calculated by deducting the UPS Ground shipping cost (the amount we paid to the shipping carrier to ship the items to you), which can be calculated by inputting the items, quantity and addresses into the shopping cart on our website). The buyer is responsible for the return shipping fee.
We do not accept any returns or exchanges on international orders, as the return shipping cost, duties, and/or brokerage fees, all of which are the customer’s responsibility, are very likely to be more expensive than the refund that you would receive.
To avoid any costs that may incur, please only open 1 item to test before opening the rest.
Defective or Incorrect Items
Please inspect the merchandise immediately after you receive the package. If you find any defective, damaged, incorrect, or missing items, you must email us with picture evidence within 3 business days from the original receiving date. Upon receiving picture evidence, we will contact you with the claim procedure. Due to the unique one of kind dye technique used, different color shadings and moderate inconsistencies may occur. These types of variations are not considered defects or damages.
If we determine that the cause of the issue was our fault, we can either issue a refund or send a replacement. All replacement orders will be shipped with the same shipping method as your original order.
Any used, laundered, ironed, clearance items along with samples and PPE are not claimable.
If your order was shipped with Free Shipping or Flat Rate Shipping, defective or damaged items may only qualify for a refund. Missing or wrong items may qualify for either a refund or replacement with the same shipping method as the original order.
For international orders, if there are any defective, damaged, incorrect, or missing items, we only offer a refund.
Refused and Undeliverable Packages
Any order that is refused at its destination, returned to us after multiple attempts by the carrier, or undeliverable due to an incomplete or incorrect address will be subject to the following:
- After we receive the return package, we will issue a refund to your account without any further notice.
- The customer is responsible for the return shipping cost, which will be deducted from your refund. The original shipping fee is non-refundable.
- If your order was shipped with Free Shipping or Flat Rate Shipping, the refund amount will be calculated by deducting the difference between the original shipping cost (the amount we paid to the shipping carrier to ship items to you) and the amount you paid (either $9.98 or nothing), along with the return shipping cost, which will be the same as the original shipping cost.
Carrier Mistakes and Delays
We are not responsible for any delays, damages, losses, or errors caused by shipping carriers. Once your order has left our warehouse and is in the possession of a shipping carrier, we have fulfilled our end, and are no longer responsible for anything that may happen to your order. Should anything happen to your order, please let us know and we will attempt to assist you by filing a claim with UPS on your behalf. If your order was shipped through USPS, UPS Ground, or UPS 3 Day Select, no delay claims can be filed.
If your order fails to arrive by the specified delivery date, please contact us within 15 days for assistance. Otherwise, we will not accept any claims or issue any refunds.
You will only be compensated if we recover money from UPS through their claim process. The investigation and claim process may take up to 3 weeks before we receive any results. In the event that we are not able to recover any money, we will not be responsible for any reimbursements or replacements for your merchandise, as we have fulfilled our obligations since the items left our warehouse in perfect condition.
For any delays caused by weather conditions, accidents, or the holiday season, Wedding Linens Inc. will not be held responsible, and the original shipping cost is non-refundable and UPS will not accept any claims.
If the customer chooses to reject or refuse the package due to delays, the customer is responsible for the return shipping cost, which is the same as the original shipping cost. (Also see Refused and Undeliverable Packages section above.) The original shipping cost paid on the order is non-refundable, and the return shipping cost will be deducted from the refund.
For international orders, if there are any defective, damaged, incorrect, or missing items, we only offer a refund.
Bulk Orders
Bulk orders that receive additional discounts are ineligible for our Loyalty Program. Discount terms for bulk orders are subject to change without prior notice. To qualify for additional discounts, bulk orders must be placed via email; orders placed through our website do not qualify for these discounts.
To classify as a bulk order, the order subtotal value must be greater than $1500.
Loyalty Program
Membership
- Membership in the program is automatic upon creating an account on our website.
- Membership is non-transferable and is for individual use only.
- Loyalty program is for online customers only.
Earning Points
- Members earn points for all purchases made on our website.
- Points are accrued based on the subtotal at a rate of $1 = 1 point.
- Points will be added to customer accounts 21 days after purchase date.
- Points will only be earned for members with customer accounts.
- Accounts from the old website will have to be reactivated in order to earn points.
- Points are subject to adjustment or cancellation at our discretion.
- Points are not earned on taxes or shipping fees.
- Points are not earned for walk in customers
Redeeming Points
- Members may redeem accumulated points for discounts within their customer portal.
- Upon redeeming their points for a discount code, this code can only be used during checkout by using the "Discount Code" box.
- Points cannot be exchanged for cash and have no monetary value outside of the program.
- Discount codes cannot be used for tax or shipping fees.
- Discount codes are only valid for online orders.
Deduction of Points
- Upon refunding or returning an order, points earned on that order will be forfeited and will not show up in your account.
Point Expiry
- Points will expire 1 year after the date of accumulation.
- We reserve the right to adjust or terminate the program, including points expiry policies, at any time without prior notice.
Privacy
- We will not sell or share member information with third parties for marketing purposes.
- By participating in the program, members consent to the collection and use of their personal information for internal purposes only.
General Terms
- We reserve the right to suspend or terminate a member's account if fraudulent activity or abuse of the program is suspected.
- If your discount code is used by someone else other than you, we will not be able to reimburse you with a new discount code.
- Once points earned on an order are redeemed, the option to return that order becomes forfeited.
By participating in the loyalty program, members agree to abide by these Terms and Conditions. We reserve the right to amend these Terms and Conditions at any time without prior notice.
By purchasing from our website, customers agree to abide by these Terms and Conditions. We reserve the right to amend these Terms and Conditions at any time without prior notice.