Shipping policy

Shipping Policy

All orders are shipped from our warehouse in Dallas, TX. We process orders from Monday - Friday and 9:00 A.M - 3:30 P.M Central Time. Any orders placed on the weekend, on a holiday, or after 3:30 P.M will be processed on the following business day. Orders with Free Shipping or $9.98 Flat Rate Shipping may not be shipped on the same day. The Estimated Delivery Date does not include the processing order date, weekends, or holidays.

The delivery dates displayed during checkout are provided as estimates and are not guaranteed. Actual delivery times may vary.

We use UPS and USPS as our shipping carriers, and you may view our shipping methods at the checkout page. For international shipping methods, we offer UPS Standard to Canada and UPS Worldwide. If your shipping address is a PO Box, we will only be able to ship your order if it is under 5 lbs. If it is over 5 lbs. you may be asked to provide a physical address.

All orders qualify for our $9.98 Flat Rate Shipping, but the $9.98 Flat Rate (4-8 Business Days) method must be selected. To qualify for our Free Shipping, the merchandise cost must be over $199.00 and the shipping method, Free Shipping Over $199 (4-8 Business Days), must be selected. Any order with $9.98 Flat Rate or Free Shipping selected will be shipped through either USPS or UPS. The delivery date will be 4 to 8 business days from the shipping date, and we will try our best to ship out the order as soon as possible. Once your order has been shipped out, we are unable to make any changes to the shipping. If you qualify for Free Shipping, but you selected UPS Ground or any other paid shipping method, we will not refund the shipping cost once your order has been shipped. If you select Free Shipping but your order does not qualify, it will automatically be switched to $9.98 Flat Rate Shipping.

$9.98 Flat Rate Shipping and Free Shipping are only available in the 48 Contiguous US States.

UPS and USPS will be closed on or after some major holidays, so delivery services will not be available on those days. We will post relevant information regarding this on our home page.

Please note that if your address has any floor, apartment, unit, or suite numbers, they must be included.

For all international sales, custom duties & brokerage fees are the customer's responsibility.

We are not responsible for any stolen packages upon providing sufficient evidence of the delivery of the package, meaning no refunds or replacements will be provided in the case of a stolen package.

Cancellations or Changes

Cancellation or changes to an order must be made before we ship out your order. We process orders almost immediately after we receive them. If you need to cancel or change your order, please email us immediately after you place your order. You may call to notify us and clarify things, but all changes must take place through email. Once your tracking number has been created, cancellations or changes are NOT possible.

Local In-Store Pickup

Orders will usually be ready for pickup within 2 hours. Once your order is ready for pick up, we will notify you via email. In-store pickup orders must be picked up within 2 business days of being ready for pick up. Orders not picked up within 2 business days will be canceled and will be subject to a 5% restocking fee. 

Local in-store pickup orders MUST BE PICKED UP BY THE CREDIT CARD HOLDER.

In order to pick up your order, you must bring the following items:

• Physical credit card used during checkout
• Physical cardholder's ID
• Order confirmation email

When picking up your order, you will be required to fill out the In-Store Pickup Acknowledgement form. A copy of your ID may be made to document order receival confirmation.

All sales are final for in-store pickup orders. There will be NO REFUNDS, NO RETURNS, NO EXCHANGES. You will have the opportunity to view and go over all the items before leaving our warehouse.

Our in-store pickup address is:

 

Refused and Undeliverable Packages

Any order that is refused at its destination, returned to us after multiple attempts by the carrier, or undeliverable due to an incomplete or incorrect address will be subject to the following:

• After we receive the return package, we will issue a refund to your original payment method without any further notice.

• The customer is responsible for the return shipping cost, which will be deducted from your refund. The original shipping fee is non-refundable.

• If your order was shipped with Free Shipping or Flat Rate Shipping, the refund amount will be calculated by deducting the difference between the original shipping cost (the amount we paid to the shipping carrier to ship items to you) and the amount you paid (either $9.98 or nothing), along with the return shipping cost, which will be the same as the original shipping cost.

Carrier Mistakes and Delays

We are not responsible for any delays, damages, losses, or errors caused by shipping carriers. Once your order has left our warehouse and is in the possession of a shipping carrier, we have fulfilled our end, and are no longer responsible for anything that may happen to your order. Should anything happen to your order, please let us know and we will attempt to assist you by filing a claim with UPS on your behalf. If your order was shipped through USPS, UPS Ground, or UPS 3 Day Select, no delay claims can be filed.

If you purchased Shipping Insurance, you will be reimbursed the merchandise total and shipping total upon UPS verification of damaged or lost items during transit. Shipping Insurance will not be refunded or reimbursed. By not selecting shipping insurance, Wedding Linens Inc. is not liable for lost or damaged items during transit. You will not be compensated if you acknowledge that you received the items, regardless of the results of the UPS claim.

Shipping Insurance does not cover stolen or damaged packages after the package is marked as delivered. Shipping Insurance also does not cover any delays.

Wedding Linens Inc. will assist with filing claims with UPS, but the outcome of such claims is entirely dependent on the carrier. We cannot guarantee any specific result from the claim process. If your order fails to arrive by the specified delivery date, please contact us within 7 days for assistance. Otherwise, we will not accept any claims or issue any refunds.

If you did not purchase Shipping Insurance, you will only be compensated if we recover money from UPS through their claim process. Your compensation will be the amount that UPS reimburses us. The investigation and claim process may take up to 3 weeks before we receive any results. In the event that we are not able to recover any money, we will not be responsible for any reimbursements or replacements for your merchandise, as we have fulfilled our obligations since the items left our warehouse in perfect condition.

For any delays caused by weather conditions, accidents, or the holiday season, Wedding Linens Inc. will not be held responsible, and the original shipping cost is non-refundable and UPS will not accept any claims.

For international orders, if there are any defective, damaged, incorrect, or missing items, we only offer a refund.