FAQ

If you have any questions, comments, or concerns, please don't hesitate to reach out to us. You can contact us by emailing sales@weddinglinensdirect.com or by calling us at (214) 366-7777 during our business hours. We're here to assist you.

We regret to inform you that we do not provide rental services as we operate solely as a wholesale company. Our premium quality linens are designed for multiple uses, offering excellent durability and value. Please note that due to tight packaging, most of our products may require ironing or washing before being displayed to your guests.

No, we are not affiliated with any third-party websites. Our official website stands as the premier destination for accessing the lowest prices available for our premium-quality products.

Yes, indeed! You're more than welcome to visit us at our Dallas, Texas location during our business hours. Here are the details:

Address: 11425 Anaheim Drive, Dallas, Texas 75229
Operating Hours:

• Monday-Friday: 9:00am - 5:30pm
• Saturday: 10:00am - 5:00pm
• Sunday: Closed

Please note that holiday hours may vary. For further information, feel free to visit our website or give us a call at (214) 366-7777.

At Wedding Linens Inc., we hold our customers' time in high regard. Whether you're seeking updates on your order status, wishing to modify or cancel your order, or confirming item availability, we are committed to providing prompt assistance by the end of the business day (5:30pm Central Time).

Please note that holiday hours may differ. For additional details, please visit our website or reach out to us at (214) 366-7777.

Our prices reflect wholesale rates, as our products are directly manufactured by our own mill in China. This unique setup enables us to provide you with the best prices for this premium level of quality.

While we don't offer printed catalogs, we provide an extensive array of products on our website. There, you'll find a comprehensive listing of all our items, available in various sizes and colors, allowing you to explore our diverse selection at your convenience.

Regrettably, we do not accept orders over the phone or via email. This policy is in place to uphold the security and confidentiality of your information, as well as to prevent any potential miscommunication. You're welcome to place orders directly through our website or by visiting our location at your convenience.

Absolutely not! There are no restrictions on what or how much you can purchase from us. Feel free to explore our wide selection of items and choose whatever meets your requirements. We're here to accommodate your needs.

Orders shipped outside of the United States may be subject to additional charges such as brokerage fees, duties, and taxes, which are the responsibility of the buyer. Please note that these fees are imposed by the respective international country and not by us.

We accept all major payment methods, including VISA, Mastercard, American Express, and Discover.

Additionally, we offer other convenient payment options such as Apple Pay, PayPal, Wire Transfer, and Zelle.

Planning ahead is essential! We recommend placing your order at least a month before your event date. This allows both parties ample time to prepare for your event and address any potential issues that may arise.

Under certain circumstances, yes! If you find the need to make edits to your order after it's been placed, please reach out to our customer support team, and we'll do our utmost to accommodate your needs. However, please note that after 3:30pm CST, we may be unable to make changes to your order.

All the prices displayed on our website are wholesale prices! Apart from occasional sales, we are unable to offer prices lower than what you see. Please keep in mind that you are investing in high-quality linens at this price point!

We do, however, have a Loyalty Program where you can earn points and redeem them for discount codes.

We take pride in delivering premium quality linens worldwide! However, please note that shipping prices may vary outside the United States depending on your location.

We process orders Monday through Friday from 9:00 am to 3:30 pm CST. Any orders placed before 3:30 pm CST will be shipped out on the same day. Orders placed after 3:30 pm CST will be shipped out on the following business day.

The delivery timeframe for your order can vary based on several factors:

1. The shipping method you selected.
2. Your location.

For added assurance, we recommend considering the longer end of the shipping time range when selecting a shipping method.

Please note that delivery dates may be subject to delays due to inclement weather or other unforeseen circumstances at the discretion of the delivery company (UPS/USPS).

Yes, we provide expedited emergency shipping options for urgent orders. Our services include fast options such as UPS Next Day Air.

Please note that delivery dates may be subject to delays due to inclement weather or other unforeseen circumstances at the discretion of the delivery company (UPS/USPS).

To enjoy free shipping, please ensure your order exceeds $199. If your order falls below this threshold, you can opt for the flat-rate shipping method, which offers the most economical option.

Kindly note that both free and flat-rate shipping are exclusively available within the 48 contiguous states.

All orders eligible for free shipping are processed in the order they are received. Please be aware that shipping times typically range from 4-8 business days. However, this duration may vary depending on the volume of orders we receive. If you require expedited shipping, we recommend selecting a faster shipping method at checkout.

Free shipping typically entails a delivery timeframe of 4 to 8 business days. For expedited delivery, upgrading your shipping method is necessary.

Flat-rate shipping typically entails a delivery timeframe of 4 to 8 business days. For expedited delivery, upgrading your shipping method is necessary.

If your order fails to arrive by the specified delivery date, please reach out to our customer support team at sales@weddinglinensdirect.com or (214) 366-7777 within 15 days for assistance.

Please reach out to our customer support team at sales@weddinglinensdirect.com with your order number, accompanied by pictures and a description of the issue, within 3 days of receiving your order.

We kindly request that you refrain from contacting us via phone regarding this matter, as we do not handle these issues over the phone.

To initiate the return process, please reach out to our customer support team at sales@weddinglinensdirect.com. They will assist you further with your return request.

We regret to inform you that the following items are not eligible for return:

• Unsealed, used, ironed, laundered, or clearance items
• Samples and napkin rings
• Face masks and other Personal Protective Equipment (PPE), in consideration of our customers' safety
• Backdrop stand sets and additional crossbars

Please consider these factors when making your purchase, as these items cannot be returned.

Upon receipt of your order, you have a window of 15 days to initiate the return process. Once this period has elapsed, regrettably, returns will no longer be accepted. Please ensure prompt action within this timeframe should you wish to return your order.

Regrettably, we do not provide return labels. The buyer assumes responsibility for all return shipping costs.

Upon receiving your package, we urge you to promptly inspect the merchandise. Should you discover any defects, damages, incorrect, or missing items, kindly notify us via email with accompanying picture evidence within 3 business days from the original receipt date. Once we receive the picture evidence, we will initiate the claim procedure and provide further instructions.

For international orders, in cases of defects, damages, incorrect, or missing items, we regret to inform you that only refunds are offered as a resolution.

We regret to inform you that we will not assume responsibility for any stolen packages once sufficient evidence of delivery is provided. Consequently, no refunds or replacements will be issued in the event of a stolen package.

We advise our customers to promptly take delivery of their packages to mitigate the risk of theft.

While we do not impose restocking fees, it's important to note that return shipping costs are the responsibility of the buyer. Additionally, we do not provide refunds for the original shipping costs associated with returned items.

Refund deductions are determined by several factors:

• Used Items: Items that have been used are not eligible for refunds.
• Free Shipping/Flat Rate Shipping: If either of these shipping methods were selected; the amount it cost us to ship your order will be deducted from your refund.
• Original Shipping Costs: Please be aware that we do not provide refunds or cover the original shipping costs for returned items.

We regret to inform you that we do not accept returns or exchanges on international orders. This policy is due to the high costs associated with return shipping, duties, and/or brokerage fees, all of which are the responsibility of the customer. In many cases, these expenses exceed the value of the potential refund.

Anticipate receiving your refund within 3-10 business days following our receipt of your returned items. Please be aware that this timeline may fluctuate depending on your banking institution.

To cancel your order, please contact us via email at sales@weddinglinensdirect.com or by phone at (214) 366-7777 before your order is shipped, which is typically by 3:30 PM Central Time.

When you place an order, your bank will automatically initiate a pending charge on your account. This pending amount may take up to 3-10 business days to clear, depending on your bank's processing times.

If you've canceled your order but haven't observed a refund, please note that you won't see a refund reflected on your account for canceled orders because there wasn't an actual transaction. When you place an order, your bank initiates a pending charge on your account, which should disappear after cancellation. This pending amount may take up to 3-10 business days to clear, depending on your bank's processing times. If you encounter any issues, we recommend contacting your bank for further assistance.

For exchanges, kindly request a return and place a new order online. Please note that the customer is responsible for covering the shipping fee for the exchange order. Once we receive the return package, we will proceed with processing the refund.

Yes, the majority of our tablecloths are seamless, although there may be some exceptions. If you require confirmation or further details, please don't hesitate to contact us via phone or email.

Regrettably, our samples are not provided free of charge as they consist of whole pieces of linens. However, you are welcome to purchase samples from our website to determine the appropriate size, color, and other specifications needed for your event.

Yes, we facilitate both backorders and pre-orders. To initiate a backorder or pre-order, kindly send us an email specifying the item and quantity you wish to order. Please be aware that these orders do not come with a guaranteed arrival date. Occasionally, it may take several months for these items to arrive at our warehouse.

All images undergo color correction and quality checks before being uploaded to our website to ensure accuracy. However, variations may occur due to differences in monitor settings, room lighting, and viewing angles. As a result, the color you perceive on your monitor may differ from what others see on theirs.

Due to an update to our website, accounts from the previous website require reactivation to enable login access. Upon reactivation, you'll gain visibility into your order history and unlock access to our new loyalty rewards program. Rest assured, following these instructions will not result in the loss of your order history.

To reactivate your account, kindly follow these steps:

1. Create an account using the email address previously associated with your login.
2. If you're uncertain about the email you used, please don't hesitate to reach out to us at 214-366-7777, and we'll gladly assist you.

To ensure the integrity of points earned, points are granted 21 days following the purchase date. After this timeframe, you'll be able to view your points in your customer portal and spend them however you'd like.

To redeem your loyalty points, kindly follow these steps:

1. Log in to your customer account.
2. Navigate to the "Rewards" section by selecting it from the menu or clicking the button below.
3. At the bottom of the page, you'll find four options for redeeming your points.
4. Upon redeeming your points, you'll receive a discount code. Please safeguard this code, as sharing it may result in someone else using it. We will not be able to reinstate you with another code.
5. In the event of code loss, you can retrieve it by accessing your "Rewards History."
6. To apply your code, input it into the "Discount Code" box during checkout.

Note that discount codes cover only the item cost and do not extend to shipping or tax fees.