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Cancellations or Changes
Cancellation or Changes to an order must be made before we ship out your order. We process orders almost immediately after we receive them. If you need to cancel or change your order, please email and call us immediately after you place your order. Once your order has been shipped out, Cancellation or Changes are NOT possible.
All the returns must be authorized by Wedding Linens Inc. with a given Return Authorization number and must complete and sign the
return request form
; we must receive the return packages within 10 business days from the original receiving date.
Returned items must be received in their original packaging and in perfect condition. If merchandise was originally in sealed packaging, it's expected to be returned in the same way.
For all returns, there will be a 15% restocking fee applied, and the return shipping fee is the customer's responsibility.
Original shipping fee is non-refundable.
Unsealed, used, ironed, laundered items are not returnable.
All the clearance items, samples, and sample lots are not returnable.
If your order was shipped with free shipping, the refund amount will be after deducting the original shipping cost (the amount we paid to ship items to you) and a 15% restocking fee. The return shipping fee is the customer's responsibility.
Return for exchange upon placing a new order online. You must place your new order and request a return within 3 business days from your original receiving date. The quantity of the new order CANNOT be less than the items returned, and the exchange items must be our in-stock items only. If your returned quantity exceeds your new order's quantity, the exceeded returned items will be processed as a normal return, per our return policy. The customer is responsible for the new order’s shipping fee.
All exchange must be authorized by Wedding Linens Inc. with a given Return Authorization number and must complete the
return request form
; you must fill out the new order number on the return request form, as return without providing the new order number will be processed as a normal return per our return policy. We must receive the return package within 10 business days from the original receiving date.
Returned items must be received in their original packaging and in perfect condition. If merchandise was originally in seal packaging, it's expected to be returned in the same way.
For all returns, there will be NO restocking fee applied; return shipping fee is the customer's responsibility.
Original shipping fee is Non-Refundable.
Unsealed, used, ironed, laundered items are not returnable for exchange.
All clearance items, samples, and sample lots are not returnable for exchange.
If your order was shipped with free shipping, the returned items will be fully refunded, but the refund amount will be after deducting the original shipping cost (the amount we paid to ship items to you). No restocking fee will be deducted. The return shipping fee is the customer's responsibility.
Defective or Incorrect Items
Please inspect merchandise immediately after you received the package. If you find any defective, damaged, or incorrect items, or shortage, you must email us with picture evidence within 3 business days from the original receiving date, and we will contact you with the claim procedure. Due to the unique one of kind dye technique, color shadings and moderate inconsistencies may occur. These types of variations are not considered defects or damages.
Used, laundered, ironed, clearance items are not claimable.
All resend or replacement merchandise will be shipped with the equivalent shipping method on your original order.
If your order was shipped with free shipping, all defective items may only qualify for a refund. A replacement will not be sent out due to no shipping cost was charged on the order.
We process Orders from Monday – Friday; orders placed on the weekend will be processed on the following Monday or business day. The orders with Free Shipping may not be processed and shipped the same day.
All orders are shipped from our warehouse (Dallas, TX) the same day if we receive your order before 3:30pm central time and after your payments are completely verified. The orders with Free Shipping may not be processed and shipped the same day.
Due to UPS real-time weight limit, if your order cannot select UPS standard shipping methods, your order may have reached the weight limit. Please select the over-150lbs $100.00 flat rate shipping method, or you may place a separate order to avoid the weight limit. The over-150lbs flat rate shipping method only applies to 48 contiguous states (excluding Alaska, Hawaii, US-territory islands, and all international countries).
We use UPS as our shipping carrier, so the selection of shipping methods are UPS Ground, 3 Day Select, 2nd Day Air, Next Day Air. For international shipping methods: UPS standard to Canada and UPS worldwide service.
If your shipping address is a PO Box, we will use USPS as our carrier.
To qualify for our Free Shipping, the merchandise cost must be over $150 and the shipping method, Over $150 Free Shipping (3-7 Business Days), must be selected. For the Free Shipping method, the order may be shipped with USPS, FedEx, UPS, etc. The delivery date for Free Shipping is 3 to 7 business days, and we will try our best to ship out the as soon as possible.
Estimated Delivery Date does not include the processing order date and the weekend.
There will be no delivery and pick up on some major holidays; we will post the information on our home page.
For all international sales, custom duties & brokerage fees are customer's responsibility.
Refused and Returned Deliveries
Any shipment refused at its destination or returned to our store after multiple attempts made by the carrier will be refunded without prior notification, and subject to the following rules:
A 15% restocking fee will be deducted from the refund amount to cover our operating cost for restocking the merchandise.
The original shipping fee is non-refundable.
The return shipping cost charged to our store for refused or returned delivery will also be deducted from your refund amount.
If your order was shipped with free shipping, the refund amount will be after deducting the original shipping cost (the amount we paid to ship items to you), the reject shipping cost charged to our store, and a 15% restocking fee.
Incorrect address correction fee is our customer's responsibility, and we will automatically charge to customer's accounts.
Carrier Mistakes and Delays
We are not responsible for any delay, damage, lost, or error caused by UPS, but we will try our best to help customer claim from UPS.
You will ONLY be compensated if we recover the money from UPS through their claim process. In the event that we are not able to recover any money, we will not be responsible for reimbursement for or replacement of your merchandise.
For any delays caused by weather conditions, Wedding Linens Inc. shall not be held responsible for this type of delay, and the original shipping cost is non-refundable and non-claimable from UPS.
If the customer chooses to reject or refuse the package due to the weather delay, the customer is to assume full responsibility for the return shipping cost, which is the same as the original shipping cost, charged to the card. (Also see Refused and Returned Deliveries section above.)
If your order was shipped with free shipping method, we are not responsible for any delays caused by the carrier or weather conditions.